Our enquiry phone lines will be closed from 5pm (UK time) from Friday 20 December 2024. Our live chat will be closed from 5pm (UK time) on Monday 23 December 2024 and both will re-open at 9am (UK time) on Thursday 2 January 2025.
If you would like your application to be processed before this closure period, you should apply as soon as possible – allow for the full processing times for the service you require.
Contact Us
You can either visit our Frequently Asked Questions (FAQs) page, select the “do you need help?” button on the homepage to access our helpful ChatBot or use our interactive guide to work out which service(s) you need.
If you have an online account…
If you can’t find the answer to your question on our website, contact us for free via message. You can sign in and go to ‘Messages’ and an adviser will get back to you as soon as possible. When we are very busy, this can take up to five working days.
You can also track the progress of your application online. You can sign in and then go to ‘order status’.
Alternatively, the Live Chat and ChatBot services available on the UK ENIC homepage. This will provide details of frequently asked questions on our services and application process. If your question is not answered within this you can opt to speak with a Customer Service Adviser through Live Chat during open hours Monday to Friday excluding Bank Holidays, 09.00 - 17.00 (UK time).
If you have an urgent query about your application or UK ENIC account, you can call us on +44 (0)330 912 0030. Please make sure you have your unique Enquiry ID ready so that we can assist you as quickly as possible.
If you do not have an online account…
The Live Chat and ChatBot services available on the UK ENIC homepage. This will provide details of frequently asked questions for our services. If your question is not answered within this, you can opt to speak with a Customer Service Adviser through Live Chat during our office hours.
Alternatively, you can call us on 44 (0)330 912 0030. Our office hours are Monday to Friday excluding Bank Holidays, 09.00 - 17.00 (UK time). If our lines are busy you will be put in a queue.
Your views
We welcome feedback on our services. If you have an account with us, you can log in and send your feedback using the ‘Messages’ section of the user portal.
Alternatively, you can email comments to [email protected]
Please be aware that any questions about your application or about our services sent to [email protected] will not be forwarded or answered. This email address is for comments and feedback only.
More information
The ECCTIS office is not open to the public.
All applications for all UK ENIC services should be made online. Do not send UK ENIC documents via post unless you have been advised to do so.
UK ENIC
Suffolk House
68-70 Suffolk Road
Cheltenham
GL50 2ED
UK
UK ENIC services are provided by Ecctis Limited.
ECCTIS Ltd. Registered Company No. 2405026
ECCTIS Ltd. VAT Registration No. GB 535 7104 56
