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Important

Our staff will not be available on 18 April 2025 until 22 April 2025 because of a UK public holiday. Applications will not be processed during this time. Our phone lines and live chat will be closed from 5pm on 17 April and will open again at 9am on 22 April (UK times).

Accessibility Statement for UK ENIC

This accessibility statement applies to www.enic.org.uk.

This website is run by UK ENIC. We want as many people as possible to be able to use this website. For example, that means that you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet (opens in a new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware that most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact [email protected].

If you need information on this website in different formats or interpretations:

Write to us at:

UK ENIC
Suffolk House
68-70 Suffolk Road
Cheltenham
Gloucestershire
GL50 2ED
United Kingdom

We will consider your request within 5 working days. All requests are dealt with on an individual basis.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website’s accessibility

UK ENIC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (opens in a new tab) AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with accessibility regulations

Success Criterion 1.1.1 Non-text Content

PDFs are not fully accessible because they are images of text rather than actual text. Assistive technology cannot interact with PDFs for this reason, unless they are correctly formatted.

We plan to review these issues by December 2025.

These PDFs include:

Success Criterion 2.4.5 Multiply Ways

The following web pages can only be reached by a single navigation method:

Disproportionate burden

We have assessed that fixing the issues with the following components would be a disproportionate burden within the meaning of the accessibility regulations:

What we are doing to improve accessibility

We plan to conduct a full accessibility audit of www.enic.org.uk in 2025.

The outcomes of which will be published on our website.

Preparation of this accessibility statement

This statement was prepared on 30 March 2025. It was last reviewed on 22 August 2023.

This website was last tested on 28 March 2025 against the WCAG 2.2 AA standard.

The full accessibility test report will be available in 2025.