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Important

Our staff will not be available on 18 April 2025 until 22 April 2025 because of a UK public holiday. Applications will not be processed during this time. Our phone lines and live chat will be closed from 5pm on 17 April and will open again at 9am on 22 April (UK times).

Contact us

Live chat

You can access our live chat from:

  • the 'Do you need help?' link on this page
  • the 'Contact us' section after you log in, if you have an account

Phone

Phone: +44 (0)330 912 0030

Monday to Friday, 9am to 5pm UK time. We are closed on UK public holidays (opens in a new tab).

Calls to UK ENIC are charged at your phone provider's standard rate.

Email

Email: [email protected]

For help with a submitted application, login to your account and select ‘Contact us’.

Account messages

After you have submitted and paid for your application, log in to your account and go to the 'Contact us' section to send us a message.

Address

All applications for UK ENIC services should be made online.

Do not post any documents to this address.

UK ENIC
Suffolk House
68-70 Suffolk Road
Cheltenham
GL50 2ED
UK

How to make a complaint

Follow our complaints process if you are not satisfied with the service you have received.